A colleague of the great man trotted off dutifully to Monday afternoon's’s session of the Lords Select Committee which keeps an eye on European Union issues like competition and the single market.
Centrica, National Grid and Gaz de France were due to give oral evidence. But for a moment it looked like the Frenchies (a.k.a the three-person delegation from GdF) weren’t going to make the session.
Continue reading "Late for a very important date" »
A colleague attended last night's launch of the report into the first year of the Energy Supply Ombudsman at the impressive Portcullis House opposite the Houses of Parliament. Although enquiries to the energy onbudsman are running ahead of those directed to the equivalent telecoms scheme at the same stage of its development, energy retailers were rightly pleased that only 630 formal complaints had been received by the ombudsman in the first year.
Continue reading "British Gas keeps Ombudsman busy" »
Listening to BBC Radio 5 late last night, Disconnector was intrigued to catch a debate between Uswitch energy consumer policy director Ann Robinson and Utility Week editor Steve Hobson on energy billing.
It appears Uswitch has come up with some new research saying a third of customers regularly receive estimated bills, and inaccurate estimates can push some vulnerable customers into debt. In our experience, most customers complain than estimated bills leave them owed money at the end of the year but leaving that aside the argument that bad billing causes debt is getting rather tired.
Continue reading "Late night chat" »
Poor old British Gas received yet another - and entirely predictable - kicking in the mass media today after making profits of, gasp, £571 million last year, while four million fuel poor struugle to pay their energy bills.
Why can't the BBC and the newspapers grasp the concept that Britain's energy retailers are now private companies with responsibilities to shareholders and employees as well as customers? Why do energy companies meet with such disapproval for making profits? It's not like Centrica is churning out the sort of monopoly money made by other comapnies - BP's £8.7 billion, Tesco's £2.5 billion or Barclays' £7.1 billion spring to mind.
Continue reading "British Gas mentions the "P" word" »