Features
Utility web sites are improving but too many still fall down on the basics
An expert survey of 17 utility websites found that many still lacked in areas of basic usability . Utility Week... ...more »
Other top stories
- UK: Utility websites must be designed with the target audience in mind »
- Interviews: Severn Trent warns of dangers of getting cost of capital wrong »
- UK: Littlechild lecture stirs debate on role of customers in utility price controls »
- UK: Research predicts significant increase in numbers unable to pay their utility bills »
UK
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The UK has set ambitious renewable energy targets - but how realistic are they?
Janet Wood finds that the government's Renewable Energy Strategy is about more than wind, but how achievable are its targets?... ...more »
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The relaunch of the Home Heat Helpline has come at just at the right time
The Energy Retail Association has relaunched its Home Heat Helpline to increase the services available to help the fuel poor... ...more »
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Don't fall foul of new laws to protect whistleblowers
Robert Davies looks at what utilities can do to minimise the risk of falling foul of legislation designed to protect... ...more »
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Improve communication to raise customer satisfaction levels
Gas and electricity companies need to improve their communication with customers in order to raise satisfaction levels, writes Caspar Tearle.... ...more »
Europe
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Are national utility champions really good for customers?
Does the formation of national champions benefit the countries concerned, or their consumers, asks Nigel Hawkins? For many years, the... ...more »
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Accurately comparing the costs of different fuels for generation is more of an art than a science
Accurately comparing the costs of using different fuels for generation is a complex business, as Nigel Hawkins explains For years,... ...more »
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Energy companies reprieved from a windfall tax
A windfall tax on the energy sector's emissions permits would probably be illegal as well as unfair, says Gordon Downie... ...more »
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Western power companies could benefit from investment in eastern Europe
As eastern Europe looks to upgrade and modernise its power industries, Nigel Hawkins looks at who is likely to benefit.... ...more »
Top Jobs
Interviews
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The water business is all about people not assets says Veolia UK boss
Veolia Water UK chief Frederic Devos tells Annabel Andrews why he fears neither competition nor a lower cost of capital... ...more »
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Drax chief reveals thinking behind coal generator's move into biomass
Coal behemoth Drax is embracing biomass in a big way. Chief executive Dorothy Thompson tells Janet Wood why.... ...more »
Utility Engineering
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Gas storage will help UK cope with depleted North Sea reserves
Since the 1960s the UK's main supplies of natural gas have come from the North Sea. But these reserves are... ...more »
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Repairing gas pipes all in a day's work for Inexus engineers
The average working day of a gas engineer varies widely, with work being carried out on different sites all over... ...more »