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Features: UK
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The UK has set ambitious renewable energy targets - but how realistic are they?
Janet Wood finds that the government's Renewable Energy Strategy is about more than wind, but how achievable are its targets?... ...more »
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The relaunch of the Home Heat Helpline has come at just at the right time
The Energy Retail Association has relaunched its Home Heat Helpline to increase the services available to help the fuel poor... ...more »
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Utility websites must be designed with the target audience in mind
Websites are there for the convenience of customers, not the utilities running them . Darrin Hill and Lisa Sweeney call... ...more »
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Utility web sites are improving but too many still fall down on the basics
An expert survey of 17 utility websites found that many still lacked in areas of basic usability . Utility Week... ...more »
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Littlechild lecture stirs debate on role of customers in utility price controls
The quadripartite process of negotiating water company business plans ahead of the 2009 periodic review could be ignored by economic... ...more »
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Is the spectre of recession forcing utility companies to rethink their commitment to corporate social responsibility? Cathryn Bullimore reports.... ...more »
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Research predicts significant increase in numbers unable to pay their utility bills
Accenture and Utility Week asked people whether they they'd be able to pay their utility bills next year - the... ...more »
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Water industry not as uninnovative as its painted
The water sector has a reputation for being cautious when it comes to R&D, but is this fair? Roger Milne... ...more »
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Don't fall foul of new laws to protect whistleblowers
Robert Davies looks at what utilities can do to minimise the risk of falling foul of legislation designed to protect... ...more »
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Improve communication to raise customer satisfaction levels
Gas and electricity companies need to improve their communication with customers in order to raise satisfaction levels, writes Caspar Tearle.... ...more »