Turning customer interactions into profitable relationships...... ...more »

How to achieve operational excellence in the utilities sector.... ...more »

Assets cover many things, from property and cash to equipment and people. Your data is also a valuable asset, and... ...more »

Customer Data Integration programs offer insight into what customers need and value, and in doing so help position businesses to... ...more »

Data management incorporates a 'virtuous circle' in which continuous analysis, observation and improvement feed into each other to deliver benefits... ...more »

Utilities need faster, more intelligent, personal customer interaction, and with greater control, to build lasting relationships and increase profits.... ...more »

The relationship between utilities and their customers in the current economic downturn could fundamentally change, becoming more remote and thus... ...more »

Businesses that make emission reduction a board level priority and embrace new skills can reap the rewards of a low... ...more »