Anti Valentine to energy companies gets swift response

The Energy Ombudsman's website has launched a tale of "lost love, suffering, heartache and ultimately rejection", an anti-Valentine for today from an energy customer who had problems switching supplier.

The Energy Ombudsman's website has launched a tale of "lost love, suffering, heartache and ultimately rejection", an anti-Valentine for today from an energy customer who had problems switching supplier.

The group said the poem, written with the Poetry Society and Matt Harvey, called for healthy relationships between customers and energy companies.

But Npower, at least, is one energy company ready to fight for love - it has penned a "light hearted response".

Will any others step up to respond?

See the poem - and hear Matt read it - here, and see Npower's response here.
Update:

Eon-UK won't let love grow cold. Its response is here.

And Which? has got in on the act with its response here

 

Chief ombudsman Lewis Shand Smith said the anti-valentine had a serious message "Each year we handle thousands of complaints from the customers of energy companies and in most of these something has gone wrong with the customer service provided. We're grateful to Matt and the Poetry Society for helping us to get our message across that companies need to do more to woo their customers".

 

Author: Paul Newton,

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