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case_studies | Utility Week
How Customer Management solutions from Pitney Bowes Business Insight enable contact centre agents at Yorkshire Water to instantly view an exact replica of bills, which has contributed towards the company's 98% resolution rate on 1.2 mmillion calls annually...
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case_studies | Steve Hobson
Canvey Island, situated on the north coast of the Thames estuary to the west of Southend-on-Sea, is part of Anglian Water's area of responsibility. As part of a broader £700,000 refurbishment project at a local pumping station that serves the wastewater collection system in the area of Canvey Isl..
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