Utility Week - Knowledge Centre Latest News

EC Harris White Paper. Getting Ready for AMP6: the Opex Challenge

Thu, 16 Feb 2012 00:00:00 GMT

Top performing water plants can be 50 per cent more efficient in terms of operating costs than their counterparts.

PBBI sponsored smart metering mini-series: customer complaints

Thu, 1 Dec 2011 00:00:00 GMT

All customer contacts should be handled competently, but complaint handling should be a priority.

RESPONDING TO AMP5: THE OPEX CHALLENGE

Fri, 11 Nov 2011 00:00:00 GMT

Janet Wood interviews Terry Povall - Head of Utilities at EC Harris. In the current AMP5 period water companies are increasingly focused on reducing operational expenditure. Where should they focus their efforts to achieve sustainable cost reductions?

PBBI sponsored smart metering mini-series: customer data

Wed, 26 Oct 2011 00:00:00 GMT

Utilities must better manage and enhance the data they hold if they want to please their customers.

Logica supplement: Smart thinking

Mon, 24 Oct 2011 00:00:00 GMT

This Logica-sponsored supplement explores the issues affecting the electricity industry's efforts to turn smart metering and smart grids into a reality.

PBBI sponsored smart metering mini-series: customer engagement

Wed, 28 Sep 2011 00:00:00 GMT

Utilities that truly engage with their customers will be able to celebrate enhanced profitability and improved trust, says Steve Deaville

Utility Week & PBBI Round Table

Fri, 19 Aug 2011 00:00:00 GMT

Thursday 3rd November Haymarket Hotel, London

Utility Week & SAS Round table

Fri, 19 Aug 2011 00:00:00 GMT

Thursday 20th October Haymarket Hotel, London Cash call: who are energy companies' indebted customers, and how can they best be managed?

T-Systems sponsored Smart Metering mini-series: Vulnerable Customers

Wed, 13 Jul 2011 00:00:00 GMT

Will vulnerable groups such as the elderly and those on low incomes benefit from the smart meter rollout?

Yorkshire Water customer billing

Tue, 5 Jul 2011 00:00:00 GMT

How Customer Management solutions from Pitney Bowes Business Insight enable contact centre agents at Yorkshire Water to instantly view an exact replica of bills, which has contributed towards the company's 98% resolution rate on 1.2 mmillion calls annually.

T-Systems sponsored Smart Metering mini-series: Interoperability

Wed, 22 Jun 2011 00:00:00 GMT

Ensuring devices and systems are interoperable from day one is essential for a successful rollout.

T-Systems sponsored Smart Metering mini-series: In-home communications

Wed, 8 Jun 2011 00:00:00 GMT

Energy suppliers need to engage with customers to sell the revolutionary concept of in-home communications and control.

T-Systems sponsored Smart Metering mini-series: Privacy concerns

Wed, 20 Apr 2011 00:00:00 GMT

Privacy concerns have arisen within smart metering and grid programmes around the world.

T-Systems sponsored Smart Metering mini-series: What part thould the DCC play?

Wed, 20 Apr 2011 00:00:00 GMT

Should the DCC take the lion's share of responsibility for network and consumer data? Trevor Loveday asks the key players.

EC Harris: Going Beyond the Regulatory Challenge

Wed, 2 Feb 2011 00:00:00 GMT

Can water companies meet the regulatory challenge and achieve sustainable business improvement which can be taken into the next price review and beyond?

Is it time to privatise Scottish Water and Northern Ireland Water?

Wed, 9 Feb 2011 00:00:00 GMT

Nigel Hawkins thinks it's the right time to sell off our remaining publicly owned water companies - starting with Scottish Water.

T Systems: A Smart Start

Mon, 8 Nov 2010 00:00:00 GMT

T Systems sets out a vision for the UK's smart metering rollout

EC Harris: Outperforming DPCR5 and Beyond

Wed, 13 Oct 2010 00:00:00 GMT

What are the main strategic imperatives for success and how can the energy industry unlock shareholder value?

Billing Presentment and the Changing Utility Billing Landscape

Thu, 16 Sep 2010 00:00:00 GMT

How advanced bill presentment helps utilities to manage customer satisfaction before, during and after smart meter deployments

Pitney Bowes Business Insight: Quocirca

Tue, 25 May 2010 00:00:00 GMT

Turning customer interactions into profitable relationships...