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< National Grid offers early connection dates for 900MW of Scottish wind power | Thames Water to consolidate support services in Reading >
Household energy customer satisfaction levels rise by 6%
There has been a six per cent increase in the number of customers satisfied with their domestic energy supplier over the last 12 months, according to the latest independent survey compiled for uSwitch, the comparison and switching services company.
However the online survey, conducted by YouGov, highlighted that although price cuts have gone some way to appeasing consumers, customer service remains a thorny issue. Only 52 per cent of people were satisfied with the service they received, said uSwitch.
The poll indicated that despite the price cuts only 51 per cent of energy customers think they are getting value for money.
The survey also signaled that only 40 per cent of customers were satisfied they are getting the best energy deal and less than half of consumers (45 per cent) would recommend their energy supplier to somebody else.
Scottish and Southern Energy (SSE) won the consumer vote for the sixth time in a row - almost three quarters of its customers (73 per cent) were satisfied. While npower stays bottom of the class, it has registered an 8 per cent improvement in its satisfaction rating.
Peter Jenkins, head of communications with the Energy Retail Association, said: "The survey shows there has been an increase in customer satisfaction across the board, which is good news. However, there is always room for improvement and this is why the ERA is working with its members to enhance billing, the sale of energy and the switching process, to make it as simple as possible for customers to change energy supplier".
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